Mar 28, 2022 | Global iTS Blog
The impact of millennials cannot be overstated-their generation is the biggest and their use of social media has transformed the way we interact. But has it transformed the way we bank? Banks struggle to deal with this notoriously fickle generation. As few as 8% of...
Mar 14, 2022 | Global iTS Blog
Today’s consumers are at the Centre of their own digital network – and at every touch point they expect the business they’re dealing with to know who they are, and to be able to pick up the conversation where they left off. For insurers, delivering that omni-channel...
Feb 27, 2022 | Global iTS Blog
We often hear the phrases customer experience and customer engagement used interchangeably. But these terms have separate meanings. Customer experience is a single event with the customer—a service issue, a promotion, a survey. Customer engagement is a collection of...
Feb 20, 2022 | Global iTS Blog
Dynamics F&O apps now deliver rich, interactive reports seamlessly integrated into application workspaces. By using graphics and visuals supported by Power BI, workspaces can provide highly visual, yet interactive experiences for users. What is a Workspace?...
Feb 13, 2022 | Global iTS Blog
Artificial intelligence (AI) has been around for some time now. What was once an elusive technology only accessible to those with vast resources and budgets is now being democratized and attainable for every organization. With prebuilt AI capabilities embedded in...
Feb 1, 2022 | Global iTS Blog
This pandemic has had a significant impact on almost every industry, and financial services were no exception. Dramatic shifts in consumer spending and banking habits led financial leaders to adjust their customer experience (CX) strategies to better accommodate their...
