Dynamics 365 Field Service

Transform your service operations, deliver exceptional service, and improve customer experiences.

Microsoft Dynamics 365 field service module ensures the gamut of field service operations are well intertwined through futuristic technology and by understanding customer needs. Global iTS collaborated with Microsoft Dynamics 365 field service to provide a robust and innovative solution for the field service industry.

Below are the functionalities of Microsoft Field Service

Contract Management
Microsoft Dynamics 365 field service module provides complete aspects of customer contact information. It facilitates the field service team job easier and faster by streamlining the process seamlessly and creating a centralized system of each service contract which includes the following: 1. Customer Details 2. Asset Details 3. Type of service covered 4. Contract duration of the service 5. Service Location. In this way, the field service can attain its overall efficiency and accuracy, generate more billing and customer satisfaction for the company.

Optimize Scheduling
Microsoft Dynamics 365 field service module helps the field service team to schedule their resources more skillfully and diligently. An adaptable schedule board options let the dispatchers assign the best technician at the right place at the right time. This benefits the organization to manage the time and utilize their resources in an optimized way which results in high productivity by handling more calls in a day.

Inventory Management
Microsoft Dynamics 365 field service module enables the inventory management system to track your asset data dynamically. It synchronizes the data which includes stock history, warehouse details, and mobile truck data. It keeps the technicians up to date about the asset history. Thus, benefits the organization in saving time, cost and increases the efficiency of the operation productivity by illustrating the real-time and accuracy of inventory information.

Mobile App Technology
Microsoft Dynamics 365 field service module entrusts the technicians in the field which guides them to use the mobile app handily both online and offline. The technicians can sight all the information which includes customer, asset, and work order details. Also, the Bots makes the technician work very easy by providing step-by-step instructions of the customer product. Technicians can have effective communication with their team members in case of emergency through chat or video calls. This a real-time saver for the organization as the technicians can accomplish their calls more proficiently.

Connected Field Service
Microsoft Dynamics 365 field service module ensures that IOT-connected device proactively detects, troubleshoot, and resolves the issues remotely. It is designed in such a way, that it can identify and address the issues remotely before the customers become aware of the issues in a swift way. So only when it is necessary, we can deploy our technician to the customer site. Thus, results in resolving the issues at low cost and increase uptime without disrupting the customer business.

Customer Communications
In today’s digital world, it is very important to build a long-term relationship with customers. Microsoft Dynamics 365 field service module enables the organization to deliver a world-class customer-centric experience. The organization should touch base with the customer at every step of the service call and get their feedback on the performance of its technicians. This can let the organization know in which areas they are successful and where there is room for improvement. Positive customer satisfaction leads to customer retention and repeats business.

For more information visit https://dynamics.microsoft.com/en-us/field-service/overview/