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Don’t get left behind – 3 ways to enhance your customer service
Switching banks used to be a laborious ordeal, but today it can be done quickly and easily. It also doesn’t take much to convince a customer to switch—36% of consumers say the primary reason they think about switching banks is simply poor service....
Transforming with Bots: The impact of AI in Financial Services
AI is about leveraging technology to amplify people, not replace them. Repetitive tasks can be automated. Knowledge and know-how captured across people and systems can be put back inside these systems to drive even greater value. Doing so will...
Social Media – the key strategy for Banks to attract Millennials
The impact of millennials cannot be overstated-their generation is the biggest and their use of social media has transformed the way we interact. But has it transformed the way we bank? Banks struggle to deal with this notoriously fickle...
The Digital Insurer: Omni-channel experiences -putting customers at the Centre
Today’s consumers are at the Centre of their own digital network – and at every touch point they expect the business they’re dealing with to know who they are, and to be able to pick up the conversation where they left off. For insurers, delivering...
How AI chatbots can transform the customer experience?
We often hear the phrases customer experience and customer engagement used interchangeably. But these terms have separate meanings. Customer experience is a single event with the customer—a service issue, a promotion, a survey. Customer engagement...
How Dynamics F&O can be integrated with Workspace by using Power BI?
Dynamics F&O apps now deliver rich, interactive reports seamlessly integrated into application workspaces. By using graphics and visuals supported by Power BI, workspaces can provide highly visual, yet interactive experiences for users. What is...
Using AI to better understand and engage your customers
Artificial intelligence (AI) has been around for some time now. What was once an elusive technology only accessible to those with vast resources and budgets is now being democratized and attainable for every organization. With prebuilt AI...
How financial services are being defined by future of CX?
This pandemic has had a significant impact on almost every industry, and financial services were no exception. Dramatic shifts in consumer spending and banking habits led financial leaders to adjust their customer experience (CX) strategies to...
How does cloud drive innovation, agility, and resilience in the FSI sector?
Working across the financial services and insurance industry, we’ve seen how quickly organizations have had to react and shift to remote working and remote selling. For organizations, it’s changed the expectations of your customers, employees, and...
How Insurance Industry can embrace CRM for the entire Customer Life Cycle?
Today, customer (across the globe) has more concerns about the service in terms of quality & speed, be it at a retail shop, a bank, or even at his insurance company. Digitization has enabled Insurance providers to onboard & serve customers...
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