SOLIDARITY BAHRAIN B.S.C. AND GLOBAL ITS ANNOUNCE SUCCESSFUL IMPLEMENTATION OF MICROSOFT DYNAMICS 365 CRM
Manama, Bahrain – March 2024 – Solidarity Bahrain B.S.C., one of the largest insurance companies in The Kingdom of Bahrain, and Global ITS, a leading IT solutions provider in the Middle East, today announced the successful implementation of Microsoft Dynamics 365 CRM.
Microsoft Dynamics 365 CRM is a cloud-based platform that offers a comprehensive suite of tools and features to manage customer relationships, sales, marketing, and service. The project involved migrating Solidarity Bahrain’s existing customer data and processes to the Microsoft Dynamics 365 CRM platform.
The project aims at providing added benefits to Solidarity’s Digital Transformation journey including enhanced customer experience, through providing faster, more personalized, and more consistent service across multiple channels, such as phone, email, web, and social media. Besides its efficient and productive operations, Solidarity optimizes its performance through automated and streamlined workflows, tasks, and activities, while accessing real-time data and insights to make informed decisions. Some key advantages of Microsoft Dynamics 365 CRM implementation are reduced costs and risks where Solidarity Bahrain can now leverage the security, reliability, and scalability of Microsoft’s cloud infrastructure, and benefit from regular updates and innovations from Microsoft.
The project also has a competitive edge over other CRM solutions in the market, as Microsoft Dynamics 365 CRM integrates seamlessly with other Microsoft products and services, such as Office 365, Power BI, Azure, and Teams, creating a unified and collaborative environment for Solidarity Bahrain’s employees and customers.
The project is a testament to the strong partnership and collaboration between Global ITS and Solidarity Bahrain, and their shared vision of transforming the insurance industry with digital solutions.
“We are pleased to announce the successful implementation of Microsoft Dynamics 365 CRM at Solidarity Bahrain. This project has enabled us to enhance our customer experience, increase our operational efficiency and productivity, and reduce our costs and risks. We are grateful to our partner, Global ITS, for their expertise and support in making this project a success.” – Husain Sabt, Head of IT at Solidarity Bahrain.
“We are proud to have partnered with Solidarity Bahrain to implement Microsoft Dynamics 365 CRM. This project is a testament to our commitment to delivering innovative IT solutions that help our clients achieve their business goals. We are confident that Microsoft Dynamics 365 CRM will empower Solidarity Bahrain to continue to provide superior service to its customers.” – Bader Hashem, Managing Partner, Global ITS
About Solidarity Insurance
Solidarity Insurance is one of the largest insurance companies in The Kingdom of Bahrain, offering a wide range of products and services to individuals and businesses. Solidarity Bahrain is committed to providing its customers with the best possible service and experience and is constantly innovating to meet the changing needs of its customers.
About Global ITS
Global ITS is a leading IT solutions provider in the Middle East, with over 20 years of experience in delivering innovative IT solutions to a wide range of industries. Global ITS is a Microsoft Gold Partner and has a team of highly skilled and experienced professionals who are dedicated to helping clients achieve their business goals.