BDB commenced its operations in 1992 as a specialist Bank, BDB activities are focused on financing and development of small and medium businesses in addition to encouraging & supporting entrepreneurship activities in the Kingdom of Bahrain. BDB was looking for robust digital cloud ERP and CRM modules for their bank.
BDB selected Global iTS as its ERP and CRM implementation partner to achieve end-to-end digital modernization to support the banks to provide enhanced customer experience across all its channels. Global iTS recommended Microsoft Dynamics 365 Finance & Operations and Microsoft Dynamics 365 Customer Engagement through their in-house products G Bank-Link and G Bank-CRM to manage its business. This scalable, rugged D365 will be offered in a fully SaaS model on state-of-the-art cloud architecture, enabling BDB to keep a tab on their productivity and performance effectively, while delivering personalized digital banking experiences with enhanced security to their customers without any lag.
Highlights:
- TCS BaNCS has implemented a core banking solution for BDB. You can find the news at https://www.tcs.com/bahrain-development-bank-selects-tcs-bancs-global-banking-platform-speed-up-innovation
- Global iTS will integrate its D365 ERP services with the TCS BaNCS core banking solution.
- D365 ERP will sync effectively with TCS BaNCS and try to reduce the load of handling non-core banking services.
- D365 ERP has a comprehensive financial module that can reconcile the accounts periodically. It will schedule jobs at non-peak hours to deliver the reports which are essential for the management to make informed decisions.
- D365 CRM implementation helped the Bank in their front office activities to have a 360* View of the Customer Relationship, Digital onboarding, Loan Origination, Omni Channel experience, Digital Channels Integration, Lead Management, Marketing and Campaign Management, and other customer service activities.
Global iTS has a strategic partnership with TCS and offers services in the areas of ERP implementation for the Financial Services Industry. TCS is the global leader in the enterprise software services segment and offers its wide array of services to its customers with efficient delivery models.
Global iTS is a leading Microsoft Dynamics 365 ERP and CRM Partner with offices all over GCC (Bahrain, Saudi Arabia KSA, Oman “Muscat”, UAE “Dubai”, and Kuwait), with domain expertise in Financial Services Sector Digital Transformation like” Retail Banking, Commercial Banking, Insurance Providers, Private Equity, and Investment Banking.