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GiTS 4 Telecom

GiTS for Telecom management system is an end-to-end portfolio of solutions, applications, and services tailored to meet the needs of the telecom industry. It integrates your entire business on a coherent platform, streamlining your existing operations and introducing efficient, future-proof business functions. Global iTS’s portfolio for telecommunication enterprises of all types and sizes includes an unsurpassed range of industry-specific functions with support for sales and order management, convergent charging, convergent billing management, receivables management, and Customer Relationship Management (CRM).

Today’s telecommunications customers don’t see any separation between networks, devices, and content. GiTS for telecommunications gives customers, reps, agents, and retailers clear, fast, easy access to all the information they need. So customers enjoy a more cohesive, personalised experience at every step. Customer service isn’t about bandwidth, it’s about personal connections. Global iTS for telecom transforms customer care, using collaborative systems to help reps know each individual customer better.

Today’s telecom customers expect fast, intelligent support: on any platform, in any channel and at any time. That’s where Global iTS can help. We’re helping the telecom industry to deliver seamless service, anticipate consumer demands and improve brand loyalty. With GiTS for Telecom system and Billing management system sharing the same rich customer data, when a customer walks into a retail store your sales team can have their full history available — helping them to recommend the right plan and product based on real data.

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GiTS for Telecom System offers:

  • Gain real-time accesses to a common set of accurate business process automation
  • Offer a holistic view not only of the customer but also of the experience the customer has had with their provider
  • Deliver the critical information needed by executives and staff for effective decision making
  • Integrated workflow management and automated processes enable streamlined operations whilst providing a complete audit trail of customer contact activities
  • Give users quick insight into predefined views of data tailored to their role
  • Flexible and reliable dashboard
  • Automate workflow tasks and provide role-based access to information
  • Centralize database for proper monitoring, tracking and control
  • Enforce compliance with company procedures or quality initiatives by automating workflows
  • Provide executives and managers with easy access to key risk indicators
  • Consolidate and standardize processes and provide visibility across telecom operations
  • Enable employees to work in tools they already know and understand like Microsoft Office Outlook, Excel and Word
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